4.5/5
Average rating
hi77 support status at a glance
19,143
Reviews
387K+
Active users
99.5%
Service uptime
Preferred language
Often not a problem; language is the barrier, so on small devices it clearly explains how to speak each language.
Bengali
English
Hindi
Urdu
Nepali
Malay
Thai
Vietnamese
Four easy ways to contact hi77
Live chat
For quick answers, this is the easy path; simple questions finish within 3 minutes.
Account support
If you have trouble with password, sign-in and profile settings, this team can help even with an old email.
Payment verification
If you have questions about bKash, Nagad, Rocket, please specify separately; Dhaka users usually get them quickly here.
Multilingual support
If stuck, write in your own language; don't give a templated reply, instead direct solutions work better.
Support comparison, completely open.
On another page, much is well written; here, what you will get is clearly stated in a table.
Topic
Basic
Plus
Premium
Message reply
Limited
Fast
Priority
Payment help
Available
Available
Details
Account guide
Short
Step by step
Live support
Fast answer
No long rounds for short questions; usually the first answer comes within 10 minutes, and if needed, a ticket is opened.
Local methods
The language for bKash, Nagad, Rocket is kept simple, so it's easy to understand even outside Dhaka.
App-based help
From the hi77 app, it's easy to access support; no extra hassle, and once logged in, things progress.
Three steps to start the
1. Sign in to your account
Earlier hi77 Login Log in once to view the support history
2. Describe the
What’s happening, where you’re stuck, and which phone you’re using; write these three things.
3. Follow the answer
If the question is simple, a solution comes immediately; if complex, follow-ups in steps.
What users are saying
I used to think support meant only copy-paste answers; here that isn’t true. I asked about payments and login, and got clear answers.
Rafi, power user
Getting started: 2018
I'm not very techy, but I could open the app and write to support; it's not as complex as Dhaka traffic, rather it felt quite easy.
Mahin, regular user
Getting started: 2026
Small but useful tips
Many people in Bangladesh message at night because the network is quieter then; this is kept in mind, so a short message helps the team understand.
If the name does not match on bKash or Rocket, verify the details first, and if there are typos on the phone, note them too, or time is wasted.
The hi77 Support page is really to reduce confusion: the less you browse, the faster you'll get a solution.